Return And Refund Policy

Cancellation, Return and Exchange Policy

At Zonaya, we follow a truly customer-centric approach to ensure your shopping experience is smooth and worry-free. We’re here to support you every step of the way—before and after your purchase. As an added measure, we encourage you to read through the following terms and conditions before placing an order.

 

We welcome you to ask as many questions as you need before confirming your purchase—whether it’s about fabric, design, sizing, measurements, or any other details that help you make the right choice. You can reach out to us via email, Instagram, or WhatsApp, and our team will get back to you at the earliest to assist and clarify all your queries.

 

Cancellations

Order cancellations are possible only until the order has not been shipped. If you wish to cancel your order after placing it, please note that cancellations may not always be possible. We request you to contact us via email at the earliest, and we will do our best to accommodate your request.

 

Returns and Exchanges

At this time, we do not offer returns/exchanges. We encourage you to reach out to us before placing an order if you have any questions regarding size, fit, or fabric, and we’ll be glad to guide you so you can make the right choice.